At Chapitre 5, S.A, we work to provide you with the best possible experience through our products and services. In some cases, it is necessary to collect information to achieve this. We care about your privacy and believe we should be transparent about this.

Therefore, and for the purposes of the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 (hereinafter, "GDPR") on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and LAW 34/2002, of 11 July, on Information Society Services and Electronic Commerce (hereinafter, "LSSI"), Chapitre 5, S.A, informs the user that, as data controller, it will incorporate the personal data provided by users in an automated file.

If you would like more information about how we process your data, please see the different sections of the privacy policy below:

Who is the controller of your personal data?

Chapitre 5, S.A, has appointed a data protection officer or an internal contact person within its organisation. If you wish to make an enquiry in relation to the processing of your personal data, you can contact him by emailing

What personal data do we collect?

The personal data that the user may provide:

In some cases, it is compulsory to fill in the registration form in order to access and enjoy certain services offered on the website; likewise, failure to provide the personal data requested or not accepting this data protection policy means the impossibility of subscribing, registering or participating in any of the promotions in which personal data are requested.

Why and for what purpose do we process your data?

At New Chapi House we process the information provided by interested parties for the following purposes:

Manage the sending of the information requested, as well as any other query you may have that is not subject to the conditions of the website or the contracting of the service. To develop commercial actions and carry out the maintenance and management of the relationship with the user, as well as the management of the services offered through the website and information tasks. To develop and carry out promotional activities that may be organised.

In some cases it will be necessary to provide information to authorities or third parties for auditing purposes, as well as to handle personal data from invoices, contracts and documents in order to respond to customer or government complaints.

We inform you that the personal data obtained as a result of your registration as a user will form part of the Register of Activities and Processing Operations (RAT) where Chapitre 5, S.A, is the owner, which will be updated periodically in accordance with the provisions of the RGPD.

What is the legitimacy for the processing of your data?

The processing of your data may be based on the following legal bases:

Consent of the interested party for the contracting of services through the contact form, requests for information or registration in e-newsletters (subscription to our Blog).

Legitimate interest for the processing of our customers data for direct marketing purposes and the express consent of the data subject for all matters relating to automatic assessments and profiling.

Compliance with legal obligations for fraud prevention, communication with public authorities and third party claims.

How long do we keep your data?The processing of data for the purposes described will be maintained for the time strictly necessary to fulfil the purpose for which it was collected (for example, for the duration of the commercial relationship), as well as for the fulfilment of the legal obligations arising from the processing of the data.

To which recipients is your data communicated?

In some cases, only when necessary, Chapitre 5, S.A, will provide user data to third parties. However, the data will never be sold to third parties. External service providers (e.g. payment providers or delivery companies) with whom Chapitre 5, S.A. works may use the data to provide the corresponding services, however, they will not use such information for their own purposes or for transfer to third parties.

Chapitre 5, S.A, endeavours to ensure the security of personal data when it is sent outside the company and ensures that third party service providers respect confidentiality and have appropriate measures in place to protect personal data. These third parties are obliged to ensure that the information is handled in accordance with data privacy regulations.

In some cases, personal data may be required by law to be disclosed to public bodies or other parties, only what is strictly necessary for the fulfilment of such legal obligations will be disclosed.

The personal data obtained may also be shared with other group companies.

Where is your data stored?

In general, data is stored within the EU. For data that is sent to third parties outside the EU, we will ensure that they offer a sufficient level of protection because they have Binding Corporate Rules (BCR).

What rights do you have and how can you exercise them?

You can send your communications and exercise your rights by sending a request to the following e-mail address:

Under the provisions of the GDPR you can request:

Right of access and rectification (Art.15 and 16 RGPD and 13 and 13 and 14 LOPDGDDD): The user has the right to obtain information about personal data Chapitre 5, S.A, and for what purposes they have been used. And the user also has the right, at any time, to request a correction of any inaccurate or incomplete personal data.

Right to erasure and to be forgotten (Art.17 RGPD and 15 LOPDGDD): The user has the right to obtain the erasure of personal data concerning him/her when the personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed. If at any time you have given your consent, for the processing of personal data, there will always be the possibility to withdraw such consent for any future processing that depends on it.

Right of limitation to the treatment: The user has the right to request the limitation of the treatment of his personal data, in which case Chapitre 5, S.A, would only keep them for the exercise or defence of claims.

Right to object (Art.21 and 22 GDPR and 18 LOPDGDD): The user has the right to object to the processing of his/her data under the terms provided for in Article 21 and 22 of the GDPR. Chapitre 5, S.A, informs the user that even if the user objects to certain processing, Chapitre 5, S.A, may continue such processing if it is based on another legitimate basis, for example, to provide services or to comply with legal obligations.

Right to portability (Art.20 RGPD AND 17 LOPDGDD): in some cases, you may request a copy of the personal data in a structured, commonly used and machine-readable format for transmission to another data controller.

Right not to be subject to individualised decisions: you can ask not to be subject to decisions based solely on automated processing, including profiling, which produce legal effects or significantly affect the data subject.

In some cases, your request may be refused if you request the deletion of data necessary for compliance with legal obligations.

In addition, if you have a complaint about the processing of your data, you can lodge a complaint with the data protection authority.

Who is responsible for the accuracy and veracity of the data provided?

The user is solely responsible for the veracity and correctness of the data included, exonerating Chapitre 5, S.A, from any liability in this regard. Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information in the registration or subscription form. Chapitre 5, S.A, reserves the right to terminate the contracted services that had been concluded with users, in the event that the data provided are false, incomplete, inaccurate or not updated.

Chapitre 5, S.A, is not responsible for the veracity of the information that is not of its own elaboration and of which another source is indicated, so it does not assume any responsibility for hypothetical damages that may arise from the use of such information.

Chapitre 5, S.A, reserves the right to update, modify or delete the information contained in its web pages and may even limit or deny access to such information. Chapitre 5, S.A, is exonerated from liability for any loss or damage that the user may suffer as a result of errors, defects or omissions in the information provided by Chapitre 5, S.A, provided that it comes from outside sources.

Likewise, the user certifies that he/she is over 14 years of age and that he/she has the necessary legal capacity to consent to the processing of his/her personal data.

How do we handle personal data of minors?

In principle, our services are not specifically addressed to minors. However, in the event that any of them are directed to minors under fourteen years of age, in accordance with Article 8 of the RGPD and Article 7 of the LO3/2018, of 5 December (LOPDGDD), Chapitre 5, S.A, will require the valid, free, unequivocal, specific and informed consent of their legal guardians to process the personal data of minors. In this case, the DNI or other form of identification of the person giving consent will be required.

In the case of persons over fourteen years of age, data may be processed with the consent of the user, except in those cases in which the law requires the assistance of the holders of parental authority or guardianship.

What security measures do we implement to protect your personal data?

Chapitre 5, S.A, has adopted the legally required levels of security for the protection of Personal Data, and endeavours to install those other additional technical means and measures within its reach to avoid the loss, misuse, alteration, unauthorised access and theft of Personal Data provided to Chapitre 5, S.A.

Chapitre 5, S.A, is not responsible for hypothetical damages that may arise from interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operational functioning of this electronic system, caused by reasons beyond the control of Chapitre 5, S.A, delays or blockages in the use of this electronic system caused by deficiencies or overloads of telephone lines or overloads in the data processing centre, in the Internet system or in other electronic systems, as well as damage that may be caused by third parties through illegitimate interference beyond the control of Chapitre 5, S.A, however, the user must be aware that Internet security measures are not impregnable.

Links to other websites.

The website may contain links to other websites. By clicking on one of these links and accessing an external website, the visit will be subject to the privacy policy of that website, and Chapitre 5, S.A. shall not be held responsible for its privacy policy.

How do we use cookies?

The website and the RRSS of Chapitre 5, S.A. use cookies in order to optimise and personalise your browsing experience. Cookies are physical information files that are hosted on the users own terminal, the information collected through cookies is used to facilitate user navigation through the portal and optimize the browsing experience. The data collected through cookies may be shared with the creators of the same, but in no case will the information obtained by the same be associated with personal data or data that can identify the user.

However, if you do not want cookies to be installed on your hard drive, you can configure your browser to prevent the installation of these files. For more information, please see our Cookie Policy.

Can the privacy policy be changed

This privacy policy is subject to change. We recommend that you review this privacy policy from time to time.